Access to public authorities in a fast, transparent, and traceable manner is a fundamental part of the right to seek justice. In Türkiye, this function is carried out through CIMER (Presidential Communication Center).
CIMER is the digital implementation of the right of petition and the right to obtain information, both of which are constitutionally protected. Through this system, individuals can submit complaints, requests, reports, and suggestions directly to public authorities and track the process online.
This guide prepared by Bayraktar Attorneys explains what CIMER is, who can apply, how to submit a complaint, how the process works, and what results you can expect.
What Is CIMER?
CIMER is an official communication platform that allows individuals to submit applications to Turkish public institutions in a structured and recorded manner.
The system operates through the following steps:
Identity verification
Registration of the application
Automatic forwarding to the relevant authority
Official response by the competent institution
Applicants receive a tracking number, allowing them to follow each stage of the process.
Who Can Apply and In What Situations?
The following individuals may apply:
Turkish citizens aged 12 and above
Foreign nationals residing in Türkiye (based on reciprocity principles)
Legal entities (companies and organizations)
Typical application areas include:
Public service issues such as infrastructure, education, healthcare, and municipal services
Complaints about administrative actions or delays
Requests for information or documents
Reports of unlawful activities such as tax evasion or unregistered employment
Important note:
CIMER is not designed to resolve purely private disputes such as debt or contractual conflicts between individuals. In such cases, judicial remedies are required.
How to File a Complaint via CIMER
There are multiple application methods available.
Online Application
The most common method is through the official website or e-Devlet system. After identity verification, you can select the application type, write your complaint, and upload supporting documents.
Phone Application (ALO 150)
You may submit your complaint by calling the official hotline. The operator records your application and forwards it to the relevant authority.
Written Application (Mail or Fax)
Applications can also be submitted via written communication. The content must be clear, readable, and written in Turkish.
In-Person Application
You may apply directly through governorates, district governorships, ministries, or public relations offices.
How to File a Criminal Complaint Through CIMER
CIMER also allows users to submit reports that may qualify as criminal complaints.
The process includes:
Logging into the system
Selecting “Criminal Complaint” as the application type
Providing detailed information about the incident
Uploading supporting evidence such as documents, photos, or recordings
Submitting the application and receiving a tracking number
Once submitted, the application is forwarded to the relevant authorities for evaluation.
Common Complaint Types
Unregistered Employment Complaints
You can report employers who employ workers without social security registration. Providing detailed workplace information increases the effectiveness of the application.
Tax Evasion Complaints
Individuals may report suspected tax violations by providing detailed information about the person or entity involved, along with supporting evidence if available.
Is the Identity of the Applicant Disclosed?
One of the most frequently asked questions is whether the identity of the complainant is disclosed.
In practice:
Personal data is kept confidential
The reported person or institution cannot access your identity
Information is used only for processing the application and contacting you if necessary
This confidentiality ensures that individuals can submit complaints without fear.
How to Track a CIMER Application
After submitting your application:
You receive a tracking number
A confirmation message is sent to your email
You can track your application through:
The official CIMER website
The e-Devlet system
The ALO 150 hotline
Even if you lose your tracking number, you may still access your application using identity verification.
What Happens After You Submit a Complaint?
Applications are processed under the Law on the Right to Petition.
The process typically includes:
Preliminary evaluation
Collection of relevant information
Investigation if necessary
Response by the competent authority
If the matter requires further examination, it may be forwarded to:
Inspection authorities
Law enforcement units
Relevant ministries or administrative bodies
Applicants usually receive a response within 30 days. If the process is not completed within this period, an interim response may be provided.
Can a CIMER Complaint Be Cancelled?
Yes, but only under certain conditions.
A complaint may be cancelled if:
The process has not yet been finalized
The subject of the complaint is still valid
Cancellation can be requested by:
Calling ALO 150
Submitting a new application requesting cancellation and referencing the original application number
Why CIMER Is Important
CIMER plays a significant role in:
Enhancing transparency in public administration
Allowing citizens to exercise their legal rights efficiently
Creating an official record that may be used in future legal proceedings
From a legal perspective, CIMER applications may also serve as supporting evidence in administrative or judicial cases.
Conclusion
CIMER is one of the most effective tools available in Türkiye for communicating with public authorities.
It allows individuals to:
Submit complaints and requests
Report unlawful activities
Track their applications in a transparent system
However, understanding the limits of the system is essential. While CIMER is highly effective for administrative matters, legal disputes often require professional legal assistance.
At Bayraktar Attorneys, we assist our clients in preparing strong, well-structured applications and, when necessary, pursuing further legal remedies.
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